Return Policy

Thank you for choosing The LudoPaisa. We want to ensure your gaming experience is smooth and enjoyable. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our Return Policy.

Returns

  1. Eligibility for Returns: Returns will be considered under the following circumstances:

    • Erroneous Transaction: In the event of an accidental or erroneous transaction, you may be eligible for a return.
    • Technical Issues: If you experience technical problems or errors within our LudoPaisa mobile applications that impact your gameplay and experience, we may consider a return.

  2. Return Process: To initiate a return, please contact our customer support within [number of days] days of the transaction or upon identifying the technical issue. We may require evidence to support your return request, such as screenshots, transaction details, or error descriptions.

  3. Return Method: If your return is approved, the funds will typically be refunded to the same payment method that was used for the initial transaction.

Contact Us

If you encounter any issues, have questions, or need assistance with returns, please contact our customer support team at [email protected].

Policy Updates

The LudoPaisa reserves the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website or app. Please review this policy periodically to stay informed about our return procedures.

Applicable Law and Jurisdiction

By using The LudoPaisa, you agree that the laws of the Republic of India govern this Return Policy, and any disputes arising in respect of it shall be subject to and governed by the dispute resolution process set out in the Terms and Conditions.

Updating Information

It is your responsibility to promptly notify The LudoPaisa of any changes, updates, or modifications to your information. You can also review, update, or modify your information and user preferences by logging into your Profile page on the Portal.